📦 Shipping Policy

Shipping Provider: Australia Post (AusPost)
Processing Time: Orders are shipped within 1 business day.

Shipping Options

Standard Shipping (AusPost)
• Delivery time: 1–4 business days

Express Shipping (AusPost)
• Delivery time: 0–4 business days

Shipping Rates

Shipping rates are shown at checkout and calculated by your location and your selected shipping method.

Order Tracking

All orders include tracking. You’ll receive a tracking number via email once your order has shipped.

Delivery Areas

We currently ship Australia-wide and International

↩️ Returns & Refund Policy

you may request a return within 180 days of receiving your item if there’s an issue with the product.

Eligibility

You can return:
• Items in original condition
• Items with all accessories and packaging
• Sale and discounted items (same 180-day policy applies)

Return Type

We offer refunds & exchanges for eligible returns.

Return Shipping

We cover the cost of return shipping.
A prepaid return label will be supplied once your return is approved.

Faulty or Damaged Items

If your item arrives damaged or defective, please contact us immediately. We’ll replace or refund it at no cost to you.

How to Request a Return

Please email support@khero.com.au with:
• Your order number
• The item you wish to return
• The reason for the return

We’ll reply with instructions and a prepaid return label.

Refund Timeframe

Refunds are issued to your original payment method within 3–5 business days after we receive your returned item.