By purchasing K Hero products you are agreeing to our return policy as set out below.
Every K Hero product is held to the highest design standards and tested before packaging & delivery. However if you need to return your DEFECTIVE* K Hero product, please use the contact us form and we will get back to you as soon as possible.
You can return a DEFECTIVE* K Hero product for a full refund or exchange.
You are responsible for the product until we receive them back, make sure it's in original condition with original packaging.
Once your returned product is received and inspected, we will contact you via email for a status update.
The cost of return shipping is at the customers expense. Any returned items that are not received by K Hero will not be processed. We recommend you obtain proof of tracking number.
If a refund is approved, we'll refund the price you purchased your item at. A credit will automatically be applied to your credit card or PayPal based on your initial payment method
As per industry standards, we do not accept refunds/replacements request for wear and tear or physical damage done to the product due to the improper use.
As per industry standards, We do not accept return requests for change of mind or customer dissatisfaction with results.
As per industry standards, We do not accept return requests for oversea purchase outside Australia.
We do not offer refunds for items on sale, only replacements will be offered.
*A product is deemed DEFECTIVE at K Hero repair team’s discretion. Fair judgement will be made based on the individual circumstance.
Actions below will void the warranty:
Damage to the USB port due to excess use of force when plugging in the charging cable. causing it to displace or fall off.
Battery replacement is free for the initial six month starting from the day of purchase, after which we charge a new battery replacement fee of $20 plus return shipping fee.